Privacy Policy

This Privacy Policy discloses the privacy and security practices for the following sites (collectively and separately, the “sites”) operated by Unilin North America LLC. (“Unilin”, “we”, “us”, “our” as appropriate):


Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

Our sites are also designed for access through mobile browsers and we may offer mobile applications. This Privacy Policy applies to information collected through mobile applications and mobile browsers as well.

Information Collection

Unilin collects personally identifiable information when you visit the sites’ or mobile applications’ pages or when you voluntarily provide information to Unilin through the sites or mobile applications. Entering the sites or mobile applications constitutes your acceptance and agreement to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not enter the sites or use the mobile applications.

The sites automatically log information about you from your browser when you visit the sites, such as your IP address, the pages you visit and similar information. You may also choose to voluntarily provide us with information about you at various places on the sites and mobile applications. Personal information that we may ask you to provide includes:

  1. Your name,
  2. Billing and delivery address,
  3. E-mail address,
  4. Telephone numbers,
  5. Your credit/debit card number and verification information,
  6. Your purchase/return/exchange information, and
  7. Other similar information.


Personal information may be collected when you choose to:

  1. Purchase, order, return, exchange, review, or request information about our products on the sites or mobile applications;
  2. Contact customer service;
  3. Participate in interactive features on the sites or mobile applications;
  4. Connect with the sites or mobile applications through a social media service;
  5. Sign up for emails or social media notifications;
  6. Enter a contest or sweepstakes or participate in a survey or a focus group; and
  7. Make comments, suggestions or provide other input


From time-to-time our sites or mobile applications may request additional information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose additional information that may be requested. Information requested via surveys and contests may include shopping preferences and additional demographic information.

Information Use

Unilin may use the information collected through the sites or mobile applications to:

  1. Send you information and promotional material,
  2. Deliver coupons, mobile coupons, newsletters and marketing communications, receipt messages, emails and mobile messages,
  3. Process your requests for products, information or services,
  4. Fulfill and manage purchases, orders, payments, and returns/exchanges,
  5. Administer contests, sweepstakes and promotions,
  6. Conduct research and analysis, and
  7. Customize and improve the effectiveness of the sites and mobile applications for your future visits.


We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the emails we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We use non-identifying and aggregate information to better design our website and mobile applications and to share with advertisers for demographic or product preference purposes.

We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

In addition, Unilin may use the information collected through the sites or mobile applications to help prevent fraudulent transactions, monitor against theft and otherwise protect customers and our business, and to assist law enforcement and respond to subpoenas.

Sharing and Disclosure

Unilin will not sell or rent out your personally identifiable information. We may gather information about you from third parties and share information about you with third parties under the following circumstances:

  • when necessary for third parties that provide support services to Unilin to process your orders and requests;
  • to help us market our products (for example, special offers);
  • to provide data analysis and strategy services;
  • when you consent to disclosure;
  • with our parent, subsidiaries, divisions, and affiliates; and
  • to enforce or apply Unilin’s agreements or protect Unilin’s rights.


In addition, Unilin may disclose your contact information in special cases where we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our terms or may be causing injury or interference with our rights, property, our customers or anyone who could be harmed by such activities. We may disclose personally identifiable information under special circumstances, such as to comply with subpoenas, court orders, legal process or other valid law enforcement measures; to comply with a legal obligation; at the request of governmental authorities conducting an investigation; to verify or enforce compliance with the policies governing the sites and mobile applications and applicable laws; to protect the legal rights, interests, or safety of the sites and mobile applications, our users or others; or when your actions violate our terms. Such disclosures may be carried out without notice to you.

We may transfer personally identifiable information as an asset in connection with a proposed or actual merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our business or as part of a corporate reorganization, stock sale or other change in control.


Social Media

The sites and mobile applications include social media functionality, such as for Pinterest, Twitter, and Facebook. These features may collect information about your IP address and page visits. They may set a cookie to make sure their platform features are functioning properly. These features are either hosted by a third party or hosted directly on the sites. Your use of those features is governed by the policies of the social media platforms that provide them.


The sites and mobile applications take administrative, technical, and physical precautions to protect your personally identifiable information. In certain areas of the site, your information, including your credit card number, is protected using standard Secure Sockets Layer (SSL) encryption technology. Your credit card number is not stored on any computer system or electronic storage device at Unilin. It is processed directly by the payment gateway. We use SSL encryption to protect sensitive information online and also take appropriate steps to protect user-information off-line. However, no computer system is completely secure, and while we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved, Unilin cannot ensure or warrant the security of any information you transmit via the sites and you do so at your own risk.

Email is not encrypted and is not a secure means of submitting credit card information. If you receive an email that looks like it is from Unilin asking you for sensitive information, do not respond. We will never request your password, credit card information or other information via email.

If you experience any unexpected activity related to your account, please contact us immediately, as well as your issuing bank or credit card company.

Updating Information

You can correct factual errors in your personally identifiable information by sending us a request at To protect your privacy and security, we will also take reasonable steps to verify your identity before making corrections.


We will email order confirmations to you after you submit an order. We may send email messages with information about Unilin, the sites or our mobile applications. If you no longer wish to receive updates or notifications you may opt out of receiving these communications by changing your email notification settings in your account. You also may unsubscribe to promotional e-mails via the opt-out link included in each e-mail. It may take up to five (5) business days before you stop receiving promotional e-mails.

Children’s Privacy and Parental Controls

If you are not 13 or older, you are not authorized to use the sites or mobile applications. We do not solicit or knowingly collect any personal information from children and we will delete any information later determined to be from a user younger than 13. Parents should be aware that there are parental control tools available online that can be used to prevent children from submitting information online without parental permission or from accessing material that is harmful to minors.

Notification of Changes

Unilin reserves the right to change this Privacy Policy from time to time in its sole discretion. We will post significant changes in this Privacy Policy by placing a prominent notice on our sites and mobile applications in advance of the changes taking effect. Your continued use of the sites and mobile applications indicates your agreement to the Privacy Policy as posted. You should periodically check the privacy section of the sites and mobile applications to review changes.

Contact Information

If you have any questions or concerns regarding this Privacy Policy please call 888-387-9882.